Privacy Policy

Welcome to Doon Cab. We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, contact us, request a fare quote, or book a taxi.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your personal information.

By using https://dooncab.in/, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you contact us, request a fare quote, or make a taxi booking, we may collect information such as:

Name
Mobile or phone number
Email address, where provided
Travel date
Pickup location
Drop-off location
Preferred vehicle type
Flight details, where relevant
Details about your travel requirements
Any other information you voluntarily provide to us

Our website booking forms currently request information such as your name, mobile number, travel date, pickup location, drop-off location, and vehicle preference.

We only aim to collect information that is reasonably necessary to respond to your enquiry, provide a fare quote, arrange your taxi, manage your booking, or provide customer support.

2. How We Use Your Information

We may use your information to:

Respond to your enquiries
Provide taxi fare estimates
Confirm and manage taxi bookings
Arrange local, airport, sightseeing, and outstation taxi services
Coordinate your pickup and drop-off
Contact you about your booking
Share relevant booking information with the assigned driver
Provide customer support
Handle booking changes or cancellations
Coordinate airport pickups when flight information is provided
Improve our services and website
Prevent fraud, misuse, or security problems
Comply with applicable laws and legal requirements

We do not use your personal information for purposes unrelated to the reason it was collected unless permitted or required by applicable law.

3. Taxi Booking Information

To provide your requested taxi service, we may need to share relevant booking information with the driver or service personnel responsible for your journey.

For example, the driver may need your:

Name
Contact number
Pickup location
Drop-off location
Travel date and time
Flight details, where applicable
Other information necessary to complete the booking

Only information reasonably required to provide or manage the taxi service should be shared for this purpose.

4. Airport and Flight Information

If you provide flight details for an airport transfer, we may use that information to help coordinate your pickup.

The website advertises airport transfers to and from Jolly Grant Airport and states that flight tracking may be used for delayed or early arrivals.

Flight information may help us coordinate pickup timing, but flight information received from external sources may not always be complete or accurate.

You should contact us if your flight number or travel details change.

5. Phone and WhatsApp Communication

Doon Cab accepts taxi enquiries and bookings through phone and WhatsApp.

If you contact us through these services, we may use the information you provide to:

Respond to your enquiry
Provide a fare
Confirm your booking
Share driver or vehicle information
Coordinate pickup and drop-off
Provide travel updates
Provide customer support

Phone and WhatsApp services are operated by third-party providers and may have their own privacy policies and terms.

6. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by the website, hosting provider, security tools, analytics services, or similar technologies, where such technologies are in use.

This may include:

IP address
Browser type
Device type
Operating system
Pages visited
Approximate date and time of your visit
Referring website
Basic website usage information

This information may be used for website security, troubleshooting, performance monitoring, and improving the website.

7. Cookies

Our website may use cookies or similar technologies where required for website functionality, security, analytics, or other legitimate website purposes.

Cookies may help a website remember certain information or understand how visitors use the website.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

8. Third-Party Services

We may use third-party services to help operate our website or provide certain business functions.

These services may include website hosting, security, communication, analytics, mapping, or other technical services, depending on the services currently used by the website.

Third-party providers may process information according to their own privacy policies and terms.

We do not control the privacy practices of third-party services.

9. How We Protect Your Information

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, online communication, electronic transmission, or storage system can be guaranteed to be completely secure.

For this reason, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.

10. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share relevant information where reasonably necessary:

With drivers or service personnel fulfilling your booking
With service providers helping us operate our website or business
When required by applicable law or a lawful request
To protect our rights, property, website, customers, or services
To investigate suspected fraud, misuse, or security issues
In connection with a business transfer or restructuring, where applicable

We aim to share only the information reasonably necessary for the relevant purpose.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

Complete your booking
Provide customer support
Maintain booking and business records
Resolve complaints or disputes
Prevent fraud or misuse
Meet legal, tax, accounting, or regulatory requirements

When information is no longer reasonably required, we may delete it or retain it where permitted or required by applicable law.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information.

These may include the ability to:

Request information about how your personal information is being processed
Request correction of inaccurate information
Request deletion of personal information where applicable
Withdraw consent where processing is based on consent
Raise a privacy-related concern or complaint

To make a privacy request, please contact us using the details provided below.

We may need to verify your identity before responding to certain requests.

13. Children’s Privacy

Our website and taxi services are intended for general users and are not specifically directed toward children.

We do not knowingly request personal information from children for purposes unrelated to providing the requested service.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

14. External Links

Our website may contain links to external websites, platforms, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

You should review the privacy policy of an external website before providing personal information to it.

15. Website Security and Misuse

We may use reasonable security measures to protect the website and information submitted through it.

Users must not attempt to:

Gain unauthorized access to the website
Interfere with website security
Introduce malicious software or code
Access information that they are not authorized to access
Use the website for unlawful purposes

We may investigate activity that appears to threaten the security or proper operation of our website.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made because of:

Changes to our services
Changes to our website
Changes in technology
Changes in how information is processed
Changes in applicable laws or regulations

When we update this policy, we will change the Last Updated date shown at the top of this page.

We encourage you to review this page periodically.

17. Contact Us

If you have a question about this Privacy Policy, your personal information, or the way your information is handled, please contact us.

Doon Cab

Address: 107 Basant Gali, Karanpur, Dehradun, Uttarakhand

Phone: +91 8755 999 204

Email: dooncabofficial@gmail.com

Website: https://dooncab.in/

You may also contact us through WhatsApp using the contact option available on our website.

18. Consent

By using our website or voluntarily submitting your personal information through our enquiry or booking forms, you acknowledge that you have read this Privacy Policy and understand how your information may be used for the purposes described above, subject to applicable law.

Where consent is required by applicable law, we will seek consent in an appropriate manner.