Terms & Conditions

Welcome to Doon Cab. These Terms & Conditions explain the rules that apply when you use our website, request a taxi fare, make a booking, or use our taxi and transportation services.

By using our website or booking a taxi with Doon Cab, you agree to these Terms & Conditions. Please read them carefully before making a booking.

1. About Doon Cab

Doon Cab provides taxi and cab services for local travel, airport transfers, sightseeing, outstation journeys, one-way and round-trip travel, corporate travel, and Char Dham Yatra.

Our services may include transportation to and from:

Dehradun
Jolly Grant Airport
Mussoorie
Rishikesh
Haridwar
Delhi
Chandigarh
Nainital
Jim Corbett
Kedarnath
Badrinath
Gangotri
Yamunotri
Other destinations across Uttarakhand and nearby states

Service availability depends on the travel date, vehicle availability, route conditions, and other operational factors.

2. Booking a Taxi

You may request a taxi booking through our website, phone, WhatsApp, or other contact methods provided by Doon Cab.

To arrange your booking, we may ask for information such as:

Name
Mobile number
Email address, where required
Travel date
Pickup location
Drop-off location
Preferred vehicle
Flight details, where applicable
Number of passengers
Other relevant travel information

You are responsible for providing accurate and complete booking information.

Incorrect information may result in delays, changes to the fare, or difficulty in providing the requested service.

3. Booking Confirmation

Submitting a booking or fare enquiry does not automatically guarantee a confirmed taxi.

A booking becomes confirmed only after Doon Cab accepts the booking and confirms the relevant details.

Depending on the booking, confirmation may include:

Travel date and time
Pickup and drop-off locations
Vehicle type
Applicable fare
Driver or vehicle details
Other relevant travel conditions

Customers should keep their booking confirmation available until the journey is completed.

4. Fare and Pricing

Taxi fares depend on the details of the journey, including:

Pickup and drop-off locations
Travel distance
Vehicle type
One-way or round-trip travel
Travel duration
Route and itinerary
Additional services
Seasonal or operational conditions

Doon Cab aims to provide transparent pricing and shares the applicable fare before confirming a booking.

For certain routes, the fare may include items such as driver allowance, fuel, state taxes, doorstep pickup and drop-off, and basic parking assistance, depending on the booking.

Additional charges may apply where applicable, including:

Toll charges
Additional sightseeing
Route changes
Extra waiting time
Changes to the agreed itinerary
Other services requested by the customer

The applicable fare and inclusions should be confirmed before the journey.

5. Fare Quotes

Fare amounts displayed on the website or communicated during an enquiry may be starting or estimated fares.

The final fare may vary depending on the actual booking details, vehicle selected, itinerary, travel duration, season, and additional requirements.

For customized journeys such as Char Dham Yatra, the final fare may also depend on the travel duration, hotel category, itinerary, and customization requested.

6. Changes to a Booking

If you need to change your booking, please contact Doon Cab as early as possible.

You may request changes to:

Travel date
Pickup time
Pickup location
Drop-off location
Vehicle type
Destination
Route
Flight details
Number of passengers

We will try to accommodate reasonable changes, subject to availability.

Changes to the route, destination, vehicle, travel duration, or itinerary may result in a change to the fare.

7. Cancellation

If you need to cancel a booking, please contact Doon Cab as soon as possible.

Cancellation conditions may depend on:

Time of cancellation
Type of booking
Whether a vehicle has already been assigned
Whether the driver has started travelling toward the pickup point
Whether an advance payment has been made
Distance and type of journey
Any cancellation terms communicated during booking

Where specific cancellation or refund conditions have been agreed at the time of booking, those conditions may apply.

8. Airport Transfers and Flight Delays

Doon Cab provides airport pickup and drop services to and from Jolly Grant Airport.

Where flight details are provided, we may use flight information to help coordinate airport pickups.

Our website states that flight tracking is available for delayed or early arrivals.

Customers should provide accurate flight information and inform us if their flight number or arrival time changes.

Flight delays, cancellations, diversions, airport restrictions, weather, traffic, or other circumstances outside our reasonable control may affect pickup arrangements.

9. Waiting Time

Customers should be ready at the agreed pickup location at the confirmed time.

Airport pickups may involve waiting due to baggage collection, immigration, security procedures, flight delays, or other airport processes.

Where applicable, complimentary waiting time and additional waiting charges will depend on the booking conditions communicated to the customer.

Extra waiting time may result in an additional charge where applicable.

10. Vehicle Availability

Doon Cab offers different vehicle types depending on the journey and availability.

Vehicle options may include:

Hatchback
Sedan
SUV
Toyota Innova
Innova Crysta
Tempo Traveller
Mini Bus
Other available vehicles

The exact vehicle depends on availability and the booking requirements.

If the selected vehicle becomes unavailable because of maintenance, operational issues, breakdown, or another unavoidable circumstance, Doon Cab may provide a similar vehicle where reasonably possible.

11. Passenger Capacity and Luggage

Passengers must provide accurate information about the number of travellers and luggage requirements.

Vehicle capacity varies by vehicle type.

We cannot guarantee that unusually large, heavy, or excessive luggage will fit inside the selected vehicle unless this has been confirmed in advance.

Passengers should inform us about special luggage requirements before the journey.

12. Passenger Responsibilities

Passengers are expected to:

Provide accurate booking information
Arrive at the agreed pickup location on time
Follow reasonable instructions from the driver
Use seat belts where provided
Treat the driver and other passengers respectfully
Take reasonable care of the vehicle
Follow applicable safety and traffic rules
Avoid carrying illegal or prohibited items
Not use the vehicle for unlawful activities

Doon Cab may refuse a journey where a passenger’s conduct or belongings create a serious safety or legal concern.

13. Driver and Vehicle Details

Where applicable, Doon Cab may provide driver and vehicle details before the scheduled journey.

Customers should verify the vehicle and driver details before starting the trip.

Our website states that drivers are experienced, verified, and familiar with routes across Uttarakhand and nearby destinations.

14. Travel Time

Travel times shown on the website or provided during booking are estimates.

Actual journey time may vary because of:

Traffic
Weather
Road conditions
Road construction
Accidents
Road closures
Landslides
Traffic restrictions
Festivals and local events
Government restrictions
Mountain-road conditions
Other unexpected circumstances

Doon Cab does not guarantee arrival at a destination at an exact time.

Passengers travelling to catch a flight should allow sufficient time for traffic, airport procedures, security checks, parking, and unexpected delays.

15. Mountain and Hill Travel

Some Doon Cab services operate on mountain and hill routes in Uttarakhand.

Travel conditions may change because of weather, landslides, road closures, snowfall, heavy traffic, local restrictions, or other factors.

For safety reasons, the driver or Doon Cab may need to change the route, delay travel, or stop a journey if road conditions become unsafe.

Safety takes priority over maintaining the original route or travel schedule.

16. Char Dham Yatra Services

Char Dham Yatra bookings may involve customized itineraries, multiple travel days, mountain roads, accommodation arrangements, and other travel requirements.

The exact itinerary, vehicle, travel duration, inclusions, exclusions, and fare should be confirmed before booking.

Doon Cab may provide taxi-only services or customized travel arrangements depending on the booking.

Customers are responsible for following applicable government, temple, local administration, registration, permit, and travel requirements.

Road and weather conditions may require changes to a Char Dham itinerary.

17. Personal Belongings

Passengers are responsible for their personal belongings, including:

Mobile phones
Wallets
Cash
Identification documents
Electronic devices
Luggage
Other valuables

Customers should check the vehicle before leaving.

If you leave an item in a vehicle, contact Doon Cab as soon as possible. We will make reasonable efforts to help locate the item, subject to availability.

18. Website Information

We try to keep the information on our website accurate and up to date.

However, fares, vehicle availability, routes, travel times, service availability, and other information may change.

Website information should not be considered a guarantee that a particular vehicle, fare, route, or service will always be available.

The specific details confirmed for your booking will apply to that journey, subject to these Terms & Conditions.

19. Website Use

You agree to use the Doon Cab website only for lawful purposes.

You must not:

Submit false or misleading information
Attempt unauthorized access to the website
Interfere with website security
Introduce harmful software or code
Copy or misuse website content without permission
Attempt to disrupt website operation
Use the website for fraudulent or unlawful purposes

We may restrict or terminate access where necessary to protect our website, users, or services.

20. Intellectual Property

Unless otherwise stated, the content published on the Doon Cab website, including text, images, graphics, logos, page designs, and other materials, belongs to or is used by Doon Cab and may be protected by applicable intellectual property laws.

You may view and use the website for personal purposes.

You may not reproduce, copy, modify, distribute, publish, or commercially use website content without appropriate permission.

21. Third-Party Services and Links

Our website may contain links to third-party websites, platforms, communication services, mapping services, or other external services.

Doon Cab does not control these third-party services and is not responsible for their content, availability, security, terms, or privacy practices.

Your use of a third-party service may be subject to that provider’s own terms and policies.

22. Service Interruptions and Events Beyond Our Control

Doon Cab will make reasonable efforts to provide confirmed services.

However, we may not be responsible for delays, interruptions, cancellations, or inability to provide a service caused by circumstances beyond our reasonable control.

These circumstances may include:

Severe weather
Floods
Landslides
Road closures
Traffic accidents
Vehicle breakdowns
Airport restrictions
Flight cancellations or diversions
Government restrictions
Strikes
Public disturbances
Natural disasters
Other unforeseen events

Where possible, we will try to provide an alternative arrangement.

23. Limitation of Liability

Doon Cab takes reasonable steps to provide safe and reliable transportation.

However, we are not responsible for losses, delays, or interruptions caused by circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

24. Safety

Passenger safety is a priority.

Doon Cab states that it provides experienced drivers and clean, well-maintained vehicles for its services.

Passengers should follow reasonable safety instructions provided by the driver and applicable traffic rules.

If a passenger has a safety concern during a journey, they should inform the driver or contact Doon Cab as soon as reasonably possible.

25. Privacy

Your use of the Doon Cab website and submission of personal information is also subject to our Privacy Policy.

The Privacy Policy explains how information submitted through our website, booking forms, phone, WhatsApp, and other communication methods may be collected and used.

26. Applicable Law

These Terms & Conditions are governed by the applicable laws of India.

Any dispute arising from the use of our website or taxi services will be handled in accordance with applicable Indian law and the jurisdiction of the appropriate courts or authorities.

27. Changes to These Terms

Doon Cab may update these Terms & Conditions from time to time.

Changes may be made because of:

Changes in our services
Changes to our website
Changes in business practices
Changes in technology
Changes in applicable laws or regulations

The updated version will be published on this page with a revised Last Updated date.

28. Contact Us

If you have questions about these Terms & Conditions, your booking, fare, cancellation, or taxi service, please contact us.

Doon Cab

Address: 107 Basant Gali, Karanpur, Dehradun, Uttarakhand

Phone: +91 8755 999 204

Email: dooncabofficial@gmail.com

You can also contact us through the WhatsApp option available on our website.

29. Acceptance of These Terms

By accessing the Doon Cab website, submitting a booking request, or using our taxi services, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.

If you do not agree with these Terms & Conditions, please do not use our website or services.